Whether you're gearing up for your first order or need help with the collar you already love, we've broken down your most common questions into simple, scannable categories. Find what you need below — fast.
Product & Sizing
How do I choose the right size for my Rottie?
We recommend measuring your dog’s neck using a soft tape measure and referring to our sizing chart on the product page. Make sure the collar fits snugly but comfortably, allowing two fingers to fit between the collar and your dog’s neck.
Will the collar hold up against strong pullers?
Yes, our collar is designed specifically for strong breeds like Rottweilers. It features reinforced stitching, a durable buckle, and a strong D-ring to handle heavy pulling and active dogs.
Can I use a GPS tracker with the collar?
Absolutely. The collar is compatible with Air Tags and Tile GPS tracking devices. Just ensure your tracker fits securely based on the size and design.
Is the collar waterproof?
No, the collar is made from water-resistant materials, making it suitable for outdoor adventures, rain, and playtime near water. But is fast drying due to its water-resistant qualities.
Orders & Shipping
How long will it take to get my order?
Orders typically ship within 1–3 business days. Delivery times vary depending on your location, but most customers receive their orders within 5–10 business days.
Do you ship internationally?
Not currently but we are working at it. Check back again soon.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email. You can use this to monitor your delivery in real time.
What’s your return policy?
We offer a hassle-free return policy within 30 days of purchase. The item must be unused and in its original condition. Please visit our Returns page for more information.
Other Common Questions
Is there a warranty?
Yes, our collars come with a limited warranty against manufacturing defects. If you encounter any issues, contact us and we’ll help best we can.
Can I get my Rottie featured on your Instagram?
We love featuring our customers! Tag us on Instagram (@robustrottie) with a clear photo of your Rottie wearing our collar, and you might be featured on our page.
How do I submit to the Remembrance Wall?
To honor a beloved Rottie or any Dog, you can submit their name and photo through our contact form or by emailing us directly. We’re proud to help you celebrate their memory.
How do I contact you directly?
You can reach us via our Contact Us page or email us at support@robustrottie.com We typically respond within 24 hours.
We’re here to help with anything we haven’t covered.
If you couldn’t find the answer you need above, I am only just an email away. Whether it’s about sizing, shipping, or your Rottie’s next collar — I’ve got you.
