Terms of service

Terms of Service page describes the rules and guidelines for using a website or an application. It outlines the legal responsibilities of the user and the owner of the website or application.

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Last updated: Feb 2026

Overview

General Terms and Conditions

1. Online Store Terms

2. General Conditions

3. Accuracy, Completeness And Timeliness Of Information

4. Modifications To The Service And Prices

Products and Services

5. Products Or Services (If Applicable)

6. Accuracy Of Billing And Account Information

Optional Features and Third-Party Links

7. Optional Tools

8. Third-Party Links

User Submissions and Personal Information

9. User Comments, Feedback And Other Submissions

10. Personal Information

Liability and Termination

11. Errors, Inaccuracies And Omissions

12. Prohibited Uses

13. Disclaimer Of Warranties; Limitation Of Liability

14. Indemnification

15. Severability

16. Termination

Miscellaneous

17. Entire Agreement

18. Governing Law

19. Changes To Terms Of Service

20. Contact Information

Overview

This website is operated by Robust Rottie. Throughout the site, the terms “we”, “us” and “our” refer to Robust Rottie. Robust Rottie offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence in Australia.

You may not use our products for any illegal or unauthorised purpose or violate any applicable laws.

A breach of any Terms will result in termination of your Services.

2. General Conditions

We reserve the right to refuse service to anyone at any time.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, copy, sell or exploit any portion of the Service without express written permission.

3. Accuracy, Completeness And Timeliness Of Information

We are not responsible if information on this site is not accurate, complete or current. Any reliance on the material is at your own risk.

4. Modifications To The Service And Prices

Prices are subject to change without notice.

We reserve the right to modify or discontinue the Service at any time.

5. Products Or Services (If Applicable)

Certain products may be available exclusively online and in limited quantities.

We make every effort to display product colours and images accurately; however, we cannot guarantee your device will display colours accurately.

We reserve the right to limit sales or discontinue products at any time.

Product Suitability & Pet Safety

Customers are responsible for ensuring products are suitable for their individual dog’s size, strength, temperament and behaviour.

All dog collars, leads and accessories must be properly fitted and regularly inspected for wear and tear.

Robust Rottie is not liable for:

- Improper fitting

- Product misuse

- Failure to supervise pets

- Normal wear and tear

- Damage caused by chewing, excessive force, or misuse

Our products are designed as training and restraint tools and are not indestructible.

6. Accuracy Of Billing And Account Information

We reserve the right to refuse or cancel orders at our discretion.

You agree to provide current, complete and accurate purchase information.

7. Optional Tools

We may provide access to third-party tools “as is” without warranties or endorsement.

8. Third-Party Links

We are not responsible for third-party websites or materials.

9. User Comments, Feedback And Other Submissions

If you send submissions or feedback, you agree we may use them without restriction or compensation.

You are responsible for the accuracy and legality of your comments.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Errors, Inaccuracies And Omissions

We reserve the right to correct errors, inaccuracies or omissions and to cancel orders if information is inaccurate.

12. Prohibited Uses

You may not use this site for unlawful purposes, to infringe intellectual property, transmit malicious code, or interfere with security features.

13. Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee that your use of our Service will be uninterrupted or error-free.

All products and services are provided “as is” and “as available” without warranties except as required by law.

To the maximum extent permitted by law, Robust Rottie and its directors, officers, employees, affiliates, suppliers and service providers shall not be liable for any indirect, incidental, punitive or consequential damages arising from the use of our Service or products.

 

SECTION 13A – AUSTRALIAN CONSUMER LAW

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (ACL) or any other applicable law that cannot be excluded.

If a product has a major failure, you are entitled to:

- A replacement or refund; and

- Compensation for any other reasonably foreseeable loss or damage.

If a product fails to be of acceptable quality and the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.

Where permitted under section 64A of the ACL, our liability is limited to:

- Replacement of the goods;

- Repair of the goods;

- Payment of the cost of replacing the goods; or

- Payment of the cost of repairing the goods.

14. Indemnification

You agree to indemnify and hold harmless Robust Rottie from any claim arising from your breach of these Terms or misuse of our products.

15. Severability

If any provision is found unenforceable, the remaining provisions remain valid.

16. Termination

These Terms remain effective unless terminated by either party.

17. Entire Agreement

These Terms constitute the entire agreement between you and us.

18. Governing Law

These Terms are governed by the laws of Australia.

19. Changes To Terms Of Service

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of changes.

20. Contact Information

Questions about the Terms of Service should be sent to us at support@robustrottie.com